KEDC > Central Office Administrators > Technology > Technology Blog > Posts > Troubleshoot Blackberry Bold Not Receiving Email
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Some of the Blackberries would retrieve mail from the Exchange server only when an email was sent from the Blackberry. This action forced a "sync". Normally, mail should be "pushed" to the Blackberry in a maximum of 5 minutes.
To Troubleshoot this issue with Blackberry Internet Service (BIS):
- Verify the date and time are correct on the phone
- With the phone turned on - take out the battery - leave it out 2 minutes
- Hit Menu Twice > Settings > Options > Advanced Options > Host Routing table > Press Menu > Select Register Now - You should receive an email from the Activation Server
- Go to Blackberry Internet Service Website and send Service Book to your phone. You can see the new book by Pressing Menu Twice > Settings > Options > Advanced Options > Service Books
- The AT&T technician has to take the phone off the network and put it back on - You have to call AT&T
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